Program Liaisons

Many NLACRC consumers have been enrolled in Medi-Cal Managed Care plans since July 2011. In order to assist consumers with questions they have in this transition, NLACRC has worked with two health plans in Los Angeles County (Health Net and LA Care) to have plan representatives available to answer questions consumers may have once enrolled in a plan.

If you are not in a Health Plan and have questions regarding what plan to choose or the enrollment process, call: Health Care Options at 1-800-430-4263.

If you are a current member of a Health Net Plan and have questions about your plan or benefit, call the Main number at (800) 526-1898 and ask to speak to the Public Programs Specialist.

If you are a current member of an L.A. Care Plan and have questions about your plan or benefit, please contact:

Desiree Gutierrez at (213) 694-1250, ext. 6695 or by e-mail at dgutierrez@lacare.org.

You can also contact their 24 hour member call center at 1-888-839-9909.

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Additional information

Here are some resources:

Governor's Coordinated Care Initiative - Long Term Services & Supports
>> View the document

Important Medi-Cal Changes Affecting Seniors & People with Disabilities by the Center for Healthcare Rights
>> View the document

Medi-Cal Managed Care Information from Health Net
>> View the document

Member questions or concerns, referral to LA Care Programs and helpful phone numbers to contact from LA Care
>> View the document

Keeping you informed about Medicare/Medi-Cal integration
>> Go to the CalDuals web site