Enhanced Service Coordination

NLACRC’s Enhanced Service Coordination (ESC) Unit is a DDS pilot program geared at providing enhanced case management services to a total of 240 underserved consumers and families who have utilized zero to under $1,999 of purchase of services, per Fiscal Year, through the regional center.

• DDS identified pilot program and eligible consumers in Fiscal Year 2020-2021
• ESC was established at NLACRC as of April 2022
• ESC Unit consists of 6 Consumer Service Specialists
  • 3 Spanish-speaking
  • 2 English-speaking
  • 1 Armenian-speaking
• DDS requires caseloads to have a 1:40 ratio and consist of all age groups: school age, transition, and adult
• Eligibility to ESC is determined by DDS and purchase of service expenditure data

ESC provides specialized and culturally competent case management through the following:

• Provide underserved consumers and families a thorough understanding of the regional center system
• Identify and eliminate barriers impeding access to services
• Seek to understand the family dynamic of the consumer and circle of support through cultural competency and empathy
• Provide advocacy and empowerment when accessing supports
• Maintain frequent contact and check-ins with families while in ESC
• ESC services are time limited and most families participate in the program between 12-18 months
• Goal is to increase a consumer and family’s case management collaboration and assist participants in accessing valuable generic supports, regional center services, and increase their purchase of service funding